Theoretical aspects of the analysis of the Bank of Russia methodology for assessing the increase in the availability of banking services to the population of Russia and business

Abstract

   In this paper, an urgent problem related to the availability of banking services to the public and business was considered. The definition of the term «financial accessibility» was introduced. The methods of assessing the financial availability of services have been studied. Theoretical information on the assessment of accessibility by the Bank of Russia and other global financial organizations is given. The measures taken by the Bank of Russia to improve the quality of services were reviewed. The principles of the Bank of Russia’s Service for Consumer Protection and ensuring the availability of financial services are considered. The concept of «behavioral supervision» is considered, the differences of its types are described. The problem related to the difficulties of obtaining financial services due to a poorly developed technical base and infrastructure has been formulated. Statistical data for 2022 on cases of complaints to the Service for Consumer Protection and Ensuring the Availability of Financial Services are considered. The concept of «financial literacy» is considered. The conclusion characterizing criteria and indicators of assessment of financial accessibility is made.