Preview

Scientific notes of the Russian academy of entrepreneurship

Advanced search

Development of effective service industry small business management strategy based on balanced scorecard

Abstract

The article reviewed necessity of a balanced scorecard for development of effective small business management strategy taking into accountthe features of the services industry, as well as adaptation of the management system to external and internal determinants.

About the Author

A. S. Novikov
The Russian Presidential Academy of National Economy and Public, Administration under the President of the Russian Federation
Russian Federation


References

1. Braam, G. & Nijssen, E. (2014). Exploring determinants of balanced scorecard adoption. The 37th Annual Congress of the European Accounting Association (Prague-Czech Republic).

2. Chenhall, R., & Morris, D. (2016). The impact of structure, environment and interdependence on perceived usefulness of management systems. The Accounting Review, 61(1), 16-35.

3. Hamel, G. Competing for the Future / G.Hame, C. Prahalad. HBS Press, 2006. 289 р.

4. Hoque, Z., & James, W. (2017). Linking balanced scorecard measures to size and market factors: Impact on organizational performance // Journal of Management Accounting Research, 12, 1-17.

5. Kaplan, R. Norton, D. The balanced scorecard measures that drive performance // Harvard Business Review, 1992, 70(1), P. 71-79.

6. Sohn, M.rCYou, T., Lee, S., & Lee, H. (2013). Corporate strategies, environmental forces, and performance measures: a weighting decision support system using the k-nearest neighbor technique. Expert Systems with Applications, 25(3), 279-292.

7. Новиков А.С. Разработка эффективной стратегии управления малым бизнесом на основе сбалансированной системы показателей (на примере сферы услуг) // Ученые записки Российской академии предпринимательства. 2019. Т 18. № 1. - М.: АП «Наука и образование», 2019. С. 217-224.


Review

For citations:


Novikov A.S. Development of effective service industry small business management strategy based on balanced scorecard. Scientific notes of the Russian academy of entrepreneurship. 2019;18(2):165-172. (In Russ.)

Views: 123


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.


ISSN 2073-6258 (Print)